Join Ritchies and help deliver world-class experiences for cruise passengers visiting our shores.

At Ritchies, we’re proud to play a key role in New Zealand’s transport network, connecting communities and visitors through safe, reliable, and welcoming service. We’re looking for an organised, people-focused Port Coordinator (Cruise Operations) to join our team in Swanson and help ensure smooth, efficient, and enjoyable transport operations on cruise ship days.

The Role

As a Port Coordinator, you’ll be at the centre of the action on cruise days, overseeing vehicle movements, coordinating with drivers and port staff, and ensuring passengers have a seamless experience from ship to shore. You’ll manage on-the-ground logistics, communicate clearly with multiple stakeholders, and keep everything running to schedule.

This is a dynamic, hands-on role that suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service.

What You’ll Do

• Coordinate transport operations on cruise ship days, from vehicle arrivals to passenger departures.
• Allocate buses and support drivers to ensure all vehicles are clean, ready, and on time.
• Liaise with IDNZ staff, port security, and other partners to keep things moving smoothly.
• Be the main point of contact for drivers, offering clear instructions, support, and teamwork.
• Manage on-site logistics including luggage handling, crowd flow, and schedule updates.
• Maintain a strong focus on passenger safety and customer experience.
• Report operational updates and performance feedback to the Operations Manager.

What You’ll Bring

• Strong communication and organisational skills.
• The ability to stay calm and proactive in high-pressure situations.
• A customer-first attitude and professional approach.
• Experience in transport, logistics, or event coordination (preferred).
• A full NZ driver’s licence (required).
• First Aid training (desirable).
• Flexibility to work around cruise schedules, including early starts or varied hours.

Why Join Ritchies?

At Ritchies, we’re passionate about connecting people and communities. You’ll be part of a supportive team that values teamwork, initiative, and professionalism, with opportunities to grow your career in one of New Zealand’s most trusted transport companies.

If you’re organised, people-focused, and ready to play a key role in cruise operations, we’d love to hear from you.